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Tenac Solutions

Helping communities control short-term accommodation.

STRA Management Model and Educational Resource

Our free to access STRA framework demonstrates a comprehensive, hierarchically structured management model and educational resource for:

Regulators - includes common management requirements, the regulations, and standards which apply.
Property owners - the site provides an educational tool on the management systems and information they require to operate safely.

Our research showed that information on what was required of STRA owners was often difficult to find and piecemeal. Additionally, no common regulatory approach was apparent.

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What we do

Short-term accommodation compliance management software

Over the past 18 months we have been focused on compliance management software solutions for sectors where there is little or no capability. Our goal is to enhance safety and compliance management for our clients by utilising technology in an efficient and cost-effective manner.

License property owners: STA property owners are required to provide their personal details, property details, upload management documents (if requested), and verify that they understand requirements.
Verify compliance: Verify compliance by audit & follow-up. LGAs can request information or confirm key requirements such as the emergency contact number, and if necessary, follow up and take action.
Log complaints: Log complaints from residents and renters for action. Complaints are logged against the property owner for review and action. The LGA has visibility to the complaints and can take further action if necessary.
Police: Police non-compliant property owners by issueing penalties and fines. Fine levels can be set by the LGA. Importantly, the system streamlines and records interactions, which underpin the policing action.

The Problem

Unregulated, rapid growth.

Australia has an estimated 150,000 to 250,000 short-term accommodation (STA) properties which are promoted by online platforms such as Airbnb, Stayz, Expedia.

Rapid growth: has often overwhelmed local authorities that are responsible for the regulation of the sector. It also puts pressure on affordable housing, disrupts communities and restricts the availability of workers.
Unregulated STA: offerings can negatively impact the community character and frustrate residents when complaints are not effectively addressed.
Hotels: and the traditional holiday rental market are penalised since they must comply with strict regulations and commercial costs while STA owners do not.

The solution

A compliance management system

Our online compliance management system for the STA sector allows local authorities to:

Define: detailed compliance requirements.
License: property owners and collect licence fees.
Verify compliance: by audit & follow-up.
Log complaints: from residents and renters for action.
Identify bad actors: and take action based on their compliance record.
Police: non-compliant property owners by issuing penalties and fines.
Provide a management overview: for LGAs and other stakeholders through dashboards

Meet our team

We’re a dynamic group of individuals who are passionate about what we do and dedicated to delivering innovative solutions for our clients.

Steve Cook
LinkedIn
Strategic Director (founder)
Steve’s extensive experience has been critical to guiding the business through the funding, development, and marketing phases to commercialisation. In applying his broad experience to a new business area, he has formulated a unique and innovative approach which is reflected in our product offering. A qualified Chemical Engineer, he worked in the oil and gas industries for some 40 years. His experience in software development has been essential for the delivery of a robust system.
Andrew Pollard
LinkedIn
Managing Director (founder)
Andrew’s energy and tenacity has been critical to driving the business forward. He manages the day-to-day business of the company while also undertaking research, providing oversight of the product development and commercialisation. He has a bachelor's degree from IADT in Dublin. Management experience gained in the family business, hospitality and events management has developed his skills in people and project management.
Keir Whitehead
LinkedIn
Development Manager (founder)
Keir is responsible for the system development and works closely with Andrew and Steve to take the functional specification through to product development and delivery. His skills and passion are in utilising cutting-edge technologies to effectively build creative and innovative solutions. His experience includes UI/UX design, full-stack web development and low-code developement using innovative softare.
Joe Shannon
LinkedIn
Director (founder - non-operational)
Joe was pivotal in identifying people for the team. He recognised the abilities of Andrew and Keir and secured them for the venture. He also used his network to secure funding to support moving the concept forward to realisation. While he provided significant support during the formation stage of the company, he is now focussed on his other business ventures.
Stephen Pollard
LinkedIn
IT Consultant
Stephen is an IT professional working in London for a market leading product focused company. He is passionate about technology and developing great products for end users to impact their lives and improve business functions. Creating and delivering the highest quality products is at the core his professional career. Stephen has been consulted throughout the prototyping and development phases of our product and has provided invaluable insights and advice. He is invested heavily in our success and wants to help provide the best product we can. Stephen has a bachelor’s degree in computer science from DIT in Dublin, Ireland.